Guest blog alert! We’re excited to have Jerry Eisner, VP of Public Safety from our partner at RedSky Technologies, joining us in the blogosphere today.

Guest blog alert! We’re excited to have Michal Grebac, Strategic Sales & Marketing Director from our partner at 2Ring joining us in the blogosphere today to talk about “How to Affordably integrate Applications with Cisco Contact Centers.” Michal has delivered hundreds of live WebEx demonstrations of Cisco Finesse with 2Ring Gadgets and collected valuable user feedback from thousands of contact center supervisors and directors.

Has your healthcare system experienced a bottleneck transferring patient information amidst the COVID-19 pandemic? If so, you are not alone. Healthcare systems all over the country have been struggling to keep up with the number of COVID-related file transfers flooding their offices. This has resulted in the loss of pertinent patient information that later needs to be re-entered by hospital administrative staff. Additionally, due to the sheer volume of faxes, offices are getting test results sometimes weeks after the fact, which renders them virtually useless.

With recent events pushing us all to move some aspect of our businesses online, many organizations have struggled to select the best collaboration tool for their company. Companies that lacked a work-from-home strategy engaged in the phenomena of Rapid Organic Technology Adoption (ROTA). Most organizations filled their collaboration needs quickly to accommodate the work-from-home order.

How do you present your incident response report to the entire organization? Let’s consider your team, are they spread out in different locations? Inter-office communications accommodating various locations simultaneously — not even counting the complications brought on by COVID-19— have always been tricky to work around.

When you’ve been in business for almost 25 years, you’ve seen a lot. Those experiences offer valuable insight on how to manage your business during times of great uncertainty. No one could have foreseen the speed with which COVID-19-related events would impact our communities and country. While no one can say they were ready for a global pandemic, this is not the first time IE has been through a national crisis that has caused economic and social harm. From the terrorist attacks of 9/11, the Great Recession banking collapse, and now to the COVID-19 global pandemic, IE has borne witness to some of the most tragic and frightening moments in this country’s history.