Recent global events required the workforce to carry out business operations from home. With storefronts closed, contact centers became the primary face of the brand. Businesses were forced to maintain customer service standards virtually, streamline operations to ensure fast, effective response times, and collaborate with their team members to escalate and solve issues faster. As your business navigates reopening, consider that customers have come to expect a frictionless digital experience, even if in-person services are available. The demand for a delightful digital experiences and fast resolution customer times is crucial now more than ever.
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Built on a digital-first customer experience, Cisco's Webex Contact Center lets your customers connect through their preferred channel – chat, text, social, email, or call. AI-powered voice and chat virtual agents give customers options for natural, fast, and easy 24/7 self-service - with a seamless baton pass to a live agent when needed.
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Are you paying for a contact center but not sure if you’re underutilizing or investing in unnecessary features? Explore Webex's offerings to learn more.
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Does your organization need the robust features of a Contact Center? Or could you get by with simplified call queuing? Take the quiz to determine which solution would be a better fit: Webex Contact Center or Webex Calling!
Blog
Your patients are still consumers and they expect a seamless customer experience. Read Elēveo’s guest blog about the consumerization of healthcare.
