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We believe in serving our customers the old-fashioned way; with passionate people, not robots. We have an entire team of real, live Customer Experience experts to help you simplify technology ownership throughout the lifecycle, at NO ADDITIONAL COST!
Learn more about our process and how you can engage with us below.
Install Base Data Pull
The first step to understanding your current environment is to pull your install base data. With the data set complete, our CX Team of data wizards perform a thorough, independent analysis and develop a clear, concise summary by architecture type for ease of conversation.
Install Base Asset Review:
During the Install Base Asset Review, our CX team will use the Install Base Data to guide the conversation. We’ll ask questions crucial to learning more about your current environment and infrastructure goals. This information will be noted and incorporated into the overall strategy to help guide ongoing reviews.
Strategically review consumption model options:
With a firm understanding of your environment, our CX Team will offer suggestions to help you avoid support and entitlement issues while optimizing the timing of renewals for hardware, software and subscriptions. When appropriate, we’ll also recommend alternative consumption models to help you save money and provide flexibility for projected growth.
IE's Customer Experience Team has years of experience in contracts and licensing (including Cisco!). We understand the complexities of navigating multi-vendor environments and want to simplify this for your organization. Schedule a consultation with our CX Team to review your current environment and we’ll identify where we can help you simplify lifecycle management and eliminate stress.
Once you’ve selected and purchased the right technology solutions for your business, our Customer Experience Team gets engaged. Below are several items our CX team helps with to ensure you have the right access at the right time.
Cisco Smart Account Training
Finding your way through licensing and understanding how Cisco Smart Accounts work can be confusing. Our CX team can help you with the following items so you can re-allocate your time towards more strategic endeavors:
