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Managed IT Page (1)

Is Managed IT a good fit for my company?

Even top-notch IT teams sometimes need a hand, especially if they're working with a small crew. For companies with 500 employees or fewer, looking for solid IT management without the capacity to closely watch, maintain, and strengthen their systems, Managed IT services are ideal.

Functioning as a seamless extension of your team, our Managed IT Service delivers the essential elements of IT administration, management, and operation that your organization requires.

Through the implementation of robust processes and cutting-edge tools, our service ensures the prevention of major outages and proactively identifies potential issues before they escalate into significant problems.

Managed IT Page (1)

What Can I Expect with Managed IT?

Administration for entire infrastructure

Our team of Managed IT experts take care of every aspect of your infrastructure. From managing servers and networks to handling software and hardware installations, we ensure that your systems are running smoothly and efficiently. With our expertise, you can trust that your infrastructure is in good hands, allowing you to focus on other important aspects of your business. 

"Adam was a true asset in this process. It was a long drawn out install with a lot of waiting. He could have given me his best cliff notes and told me call if I get stuck but he hung with me on the whole install and helped a lot." - Lexington-Richland Counties School District 5

Managing end user devices and critical response

Our comprehensive Managed IT encompass not only managing end user devices but also end user response. We ensure that all end user devices are efficiently maintained, updated, and secured, allowing for seamless operations and enhanced productivity. Our team is well-equipped to handle any critical response from end users, swiftly resolving issues and providing exceptional support. We understand the importance of addressing user concerns promptly, ensuring their satisfaction and fostering a positive user experience.

"Justin P is very knowledgeable in regard to our networks and Cisco switches. In addition, each time I've had the opportunity to work with him - he's been very quick thorough and goes above and beyond to explain things if asked." - Midrex

Stabilization through technical reviews and proactive optimization

Achieve stability and improve performance with our comprehensive approach of technical reviews and proactive optimization. Our team of experts will carefully analyze your environment, identifying any potential issues or weaknesses that might be hindering its performance. We will continuously monitor and fine-tune your system, ensuring it remains robust and efficient. Trust us to deliver unparalleled stability and optimization, allowing you to focus on what matters most – your business.

"Excellent concise documentation that I was able to add to our own documentation. Since this is something that is rarely done." - Benefitfirst

Security operation services available, powered by Arctic Wolf

Enhance your cybersecurity with our top-of-the-line security operation services, proudly powered by the industry-leading experts at Arctic Wolf. Our team of dedicated professionals is here to safeguard your business from the ever-evolving threats in the digital landscape. With our comprehensive suite of services, we provide round-the-clock monitoring, threat detection, and incident response to ensure your organization stays one step ahead of cybercriminals. We're here to help you fortify your defenses and protect your valuable assets.

"Thanks for keeping track & alerting, the local staff was not aware until highlighted by IE." - Sonoco

Managed IT Benefits

Here’s what sets IE’s Managed IT apart from the rest! 

Improved Productivity

Your people are your most important asset. They are also your most expensive asset. Keep your people productive by keeping IT systems up and running. Through a combination of IT strategy, expert skills, technology and automation, we make IT transparent so your people can focus on their jobs (don’t love this but could use some help with wording the sentiment).

Improved IT Satisfaction

Seamless 100% onshore support without any language or time zone barriers. Calls are efficiently directed to skilled engineers who resolve the issue promptly, avoiding unnecessary transfers. Our well-staffed team guarantees a swift response time, leading to exceptional customer satisfaction ratings.

Efficiency

It’s impossible to achieve 100% utilization of IT resources because they can’t be experts in everything. This leads to hiring more people with different skills but technology evolves so fast, how do keep pace with the knowledge required without over hiring or overpaying?

By utilizing managed IT services. We have a large staff of managed service professionals with a wide range of skills so that you get the right person to efficiently address your issue the first time. Let us take on benefits, training and other overhead so you just pay for the service outcomes you need without the added cost or complexity.

Included IT Strategy

You know where you are but do you know where you’re going? We don’t just band aid  an issue only to have it happen repeatedly. Included with service, at no extra cost, is an IT Roadmap that identifies your business priorities, infrastructure weaknesses, and then builds a roadmap to show you get to IT nirvana. Some of the roadmap will be accomplished as routine maintenance through our managed services and some may be project based and priced in addition. Either way, we’ll be in lock step together as we turn IT headaches into a competitive advantage on your time line.

What factors impact Managed IT Services pricing?

Managed IT Services pricing is influenced by a multitude of factors that businesses need to consider when making their decision. 

Explore our MSP Pricing and Best Practices FAQ page to get the answers you need.

Learn More

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Get a Pricing Estimate

How Much Will Managed IT Cost?

Get a pricing estimate for Managed IT Services in your environment!

Take the guess work out of budgeting for IT. Discover your pricing range for IE's Managed IT Services by simply taking our quick pricing survey. You'll receive a monthly estimated range based off your answers that align with your business needs. 

GET MY ESTIMATE

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Customer Feedback

“Our successful transition to a remote workforce with minimal business interruption can be attributed to our critical partnerships with Internetwork Engineering (IE) and Cisco prior to and during the Coronavirus health crisis.”

Michael Stout
IT Infrastructure Manager, Gregory Poole

"IE’s dedication to service with excellent expertise and knowhow in the IT industry is why we partnered with them. Excellent communication and skilled staff with quarterly review meetings and updates about growing trends with a proactive approach to all things IT."

Kofi Amadi,
Director of IT, Stanely Benefits

"When our phone system suffered an outage on a Saturday night, IE ruled out the network and contacted the phone and circuit companies. By Sunday morning, our system was fully operational. The way IE handled the situation was PERFECT! IE did exactly what I want my MSP to do ----- they just took care of it. Thank you IE team!"

Sean Stowers
Presbyterian Homes

Managed IT FAQs

Are engineers local?

Do you provide 24x7 support?

Do you do asset management?

Do you manage the onboarding and off boarding of users?

Do you configure new end user devices and decommission them?

Do you manage mobile devices?

What tools do you use?

Is data stored off shore?

Kick Traditional Support to the Curb!

With IE's Managed IT, our proactive approach transforms support methods, enhancing your environment and eliminating reliance.

Get Started with Managed IT

Other Managed Services Offerings

Wondering if Managed IT is right for your team or curious about our other Managed Services offerings? Compare them here and find the best fit for your IT Managed Services needs!

Managed Networking Managed DC/ Cloud Managed Security Managed Collaboration

Managed Networking

Level 2 support for customer LAN, WAN, WLAN, and SDWAN environments.

Managed Networking offers comprehensive Level 2 support for customer LAN, WAN, WLAN, and SDWAN environments. Our dedicated team of experts is here to ensure that your network infrastructure functions seamlessly, allowing you to focus on your core business objectives. Whether you need assistance with troubleshooting network issues, optimizing performance, or implementing new technologies, our skilled professionals are ready to provide the support you need. With Managed Networking, you can rest assured knowing that your network is in capable hands, allowing you to maximize productivity and minimize downtime. Experience the peace of mind that comes with our reliable and efficient Level 2 support services.

Learn More about Managed Networking Get the networking management and support you need.

Managed Data Center/ Cloud

Level 2 support for customer private, hybrid, and public cloud environments

Our Managed Cloud services offer our valued customers an unparalleled level of support. With our Level 2 expertise, we are able to provide comprehensive assistance for all types of cloud environments, including customer private, hybrid, and public clouds. Whether you require assistance with setting up your cloud infrastructure, optimizing performance, or troubleshooting any issues that may arise, our team of experts is here to ensure that your cloud environment operates seamlessly. Trust us to provide the highest level of support and expertise, so you can focus on what matters most – growing your business.

Learn more about Managed Cloud Get the right support and management for your cloud environment.

Managed Security

Level 2 support for customer firewall, VPN, EDR, email, NAC, MFA, and DNS security

Our Managed Security provides you with exceptional Level 2 support for a wide range of security services. Our team of experts ensures the smooth and effective operation of your firewall, VPN, EDR, email, NAC, MFA, and DNS security systems.

With our comprehensive critical response, you can have peace of mind knowing that your security infrastructure is in safe hands. Whether you need assistance with configuring firewall settings, troubleshooting VPN connectivity, or implementing advanced threat detection, our team is ready to tackle any challenge.

Learn more about Managed Security Click Here

Managed Collaboration

Level 2 support for customer voice, video, meeting, and contact center applications

This offering provides Level 2 support for a wide range of customer communication applications. Whether it's assisting with voice calls, video conferences, virtual meetings, or contact center operations, our team is dedicated to providing top-notch assistance every step of the way. With our expertise and experience, we ensure that your communication tools are running smoothly and efficiently. Trust us to handle any technical issues or challenges that may arise, so you can focus on what matters most – connecting with your customers and colleagues seamlessly.

Learn more about Managed Collaboration Click Here.

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