Unified Communications Solutions

Website_Unified Communications_Overview Module 2

Strategize & Unite

For today's virtual workplace, you need communication solutions and services that provide a seamless user experience across various media types and devices. This can include messaging, voice and video calling, cloud calling, video in the cloud, cloud contact center, team collaboration, video conferencing, and file sharing - and more. Whether on-prem, in the cloud, or somewhere in between, the right IT solution provider can help you manage your UC strategy and environment.

Top Enterprise Communications Challenges and UC Implementation Hurdles

Unified Communications (UC) can help solve many of today's biggest enterprise communication issues. Here are the most common challenges we've seen over our many years of implementing UC solutions.

Inconsistent User Experiences

Disruptions in User Productivity from Poor Application Performance

Poor UC Product ROI

Complex UC Management On-Prem and in the Cloud

Lack of Access Flexibility

Unified Communications Solutions and Partner Recommendations

Enhance your UC platform with the latest Collaboration solutions from our partners, some of the most trusted technology manufacturers in the industry.

OpenText ™ and XMedius

Enterprise-class communications solutions tailored to your needs.

XM Fax

XM SendSecure

OpenText™ CX-E Voice

XM Hospitality

Cisco

Market-leading unified communications delivered on premises and in the cloud.

Unified Communications Manager

Emergency Responder (On-Prem E911)

Webex Calling

Hosted Collaboration Solution (HCS)

2Ring

Get advanced phone services that enhance the potential of your Cisco IP Telephony.

Phone Services (PS)

Call Accounting (AC)

Phone Services v7.6.6 – Salesforce Integration for CUCM

Synergy Sky

Support your collaboration investment across various platforms to make meetings effortless with zero user training.

Suite (Conferencing Integrator)

Dubber

Enhance your propositions and create new revenue streams with cloud call recording and voice AI.

Call Recording

AI

Singlewire

Transform your Unified Communications or UCaaS VoIP system into a mass notification platform.

Informacast

Redsky Technologies

RedSky solutions for Cisco are easy to deploy and make your company 100% compliant with all federal and state E911 legislation, including Kari’s Law and the Ray Baum Act.

Cloud E911

ISI Telemanagement Solutions

Simplify, unify, and enhance the entire lifecycle of your unified communications with solutions that maximize productivity, optimize customer experience, and reveal actionable insights.

Infotel

Eleveo

Eleveo solutions protect your business by recording contact center interactions like service requests, and outbound sales, providing solutions for privacy and regulatory requirements.

Call recording (On-Premises)

Recording Scorecarding

Call Sentiment

Learn More about Our Partners

The Benefits of Unified Communications

Finding the UC solutions and services that enhance your business operations can provide multiple benefits.

Seamless mobility between UC platforms

Same user experience regardless of media type or location

Streamlined UC management

More ways to stay connected with your team

Need Collaboration Support or Onboarding?

Get started with one of IE’s Services offerings.

Managed Services

Our Managed Collaboration Services can provide a superior UC experience. We have a talented team of UC experts and offer everything from simple monitoring to complete proactive management of your communications infrastructure. Whether on-prem or in the cloud, we'll work to ensure maximum uptime, improve your employee experience, and help you get the most from your collaboration investment.

Learn More About Managed Collaboration Services

Webex Adoption Services

Onboard new employees, teams, or your entire organization faster with our Collaboration Adoption Services. From introducing Webex Meetings to teaching power user tricks in Teams, our Cisco Collaboration experts can do it all. We'll help you accelerate adoption and enhance productivity so you can get the best ROI from your collaboration investment.

Try Webex Adoption Services

Looking for More Collaboration Solutions?

We also specialize in Contact Center and Conferencing solutions.

Contact Center Conferencing

Select a tab

Efficient Support, Better Customer Service

Streamline and simplify your operations.

Provide better service to your customers and improve call center productivity with contact center solutions that can organize queues, measure the sentiment of callers, and offer omni-channel contact to your valued customers.

Contact Center Solutions Learn how our Contact Center solutions can help you improve customer experience.

Work Smarter Together.

Enhance collaboration capabilities on-prem and in the cloud.

Get customized conferencing solutions to keep your team connected, efficient, and productive, allowing them to securely collaborate online from anywhere. Whether on-prem, in the cloud, or from a hybrid cloud environment, find the virtual conferencing solutions you need to bring your teams together.

Conferencing Solutions Learn how our collaboration solutions can help you keep your team connected.

Why Choose IE for Your Unified Communications Solutions?

We know you’ve got options when selecting a UC solutions provider. Here are a few benefits you can expect when partnering with us.

Reliable Tech Partnerships

We partner with some of the best collaboration tech vendors in the industry. We offer UC solutions for team chat, web and video conferencing, VoIP, data sharing (interactive virtual whiteboards), integrated voicemail, email, fax, and text (SMS), and more. Many of our partners provide solutions to cover all your collaboration needs so you can stay with a single vendor solution, while others offer integrations giving you a seamless user experience regardless of solution or device type.

Dedicated Customer Experience Team

Juggling your unified communications solutions, onboarding users, and transitioning technology life cycles is a full-time job. That’s why we’ve created the IE Customer Experience team. They handle support and entitlement issues, measure consumption, and advise on ways to improve adoption. They also offer renewal services to help you right-size your investment. You'll get both a hassle-free renewal experience and data backed recommendations to help you accomplish your business goals.

Webex Adoption Services

IE offers Webex Adoption services to help your business get the most from your tech investments. We'll help your on-board and train users quickly because rapid tech adoption means faster Time to Value! We can also customize the end-user training to help your team accomplish YOUR specific business goals and brand it for your company to provide the best employee experience.

Frequently Asked Questions

How to maintain productivity and efficiency when employees are working from home?

How can my workforce better use the UC solutions we already have?

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Ready for a Better Approach to Collaboration?

Elevate your communications. Give your employees and customers a seamless and secure user experience.

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