A Managed Collaboration Service Provider (MCSP) offers fully managed collaboration tools and services, handling everything from setup to maintenance. Unlike traditional solutions, an MCSP provides ongoing support, ensuring seamless and efficient communication for your business.

We are not the cheapest nor are we the most expensive, however we have well-trained people and established processes that provide consistent, effective support. Our NOC and support staff are available 24x7 and are based in the USA to eliminate language and time zone barriers. We’ve built best-in-class technology platforms and automation tools to provide visibility and establish a proactive approach. And lastly, our managed IT services team has access to our highly skilled team of field engineers should they need a second opinion on a complex problem or insight on a technology that they delivered. 

You're correct—another vendor isn't enough. You require an MSP that acts as a true partner, enhancing your cybersecurity, providing skilled IT support, and allowing you to redirect funds from in-house IT to key business initiatives. We've preemptively mitigated risks from assessments or demos, and were able to address them before they caused damage and costly downtime.

Gartner reports that IT downtime costs an average of $5,600 per minute, with potential expenses ranging from $140,000 to $540,000 per hour. Considering these figures, investing in an MSP can save you from significant losses in productivity and reputation damage. Before choosing an MSP, understand your IT environment to identify potential benefits and ensure the MSP offers transparent pricing and clear service details.

An MCSP ensures security and privacy in collaborative environments by implementing robust encryption, regular security updates, and strict access controls, protecting your data from unauthorized access and breaches.

The MCSP provides comprehensive user training and 24/7 support to ensure smooth adoption and effective use of new collaboration tools and features.

In an era demanding adaptability and scalability, MCSP leads with innovative, flexible solutions for your growing collaboration needs. Designed to scale with you, our platform supports both burgeoning startups and large corporations, eliminating technical barriers to growth. With a robust infrastructure ready for increasing demands, MCSP ensures seamless, uninterrupted performance for any size project or organization. As your partner in expansion, we're dedicated to providing solutions that not only meet but surpass your needs, ensuring your growth is backed by a platform as ambitious as you are.

IE Manages Cisco on premise and off premise phone systems.  This includes Unified Communications Manager and Webex.  IE also supports applications that support both call control products such as voice mail, contact centers, reporting software, etc.

There are a couple of options to achieve the outcome of timely parts replacement.  IE can store customer provided spare parts at the IE HQ location.  As a replacement is needed, if a part is available in the customers inventory, IE will ship the part to the location and schedule a technician to make the replacement.  Spare part inventory is owned by the customer and up to the customer to maintain.  IE will manage the inventory.  Part shipping is best effort and length of time for parts to be received depends on the location they are being sent to.  Another option is to purchase parts replacement from the manufacture.  IE will initiate and manage the parts replacement with the vendor.

IE's service is an administrative solution for the systems and not a help desk for end users.  IE can include end user support with the solution, but it can add significant cost to the service.