Managed Collaboration
Leverage Collaboration Experts to enhance business communication!
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Elevating the Future with Improved Business Collaboration
You don't need to be an expert in collaboration technology to improve communication within your business.
The value of effective communication among your organization's people, customers, and partners is critical to business operations. That's why it is crucial for your organization to have a communication system that enables seamless interaction through voice, video, web conferences, and messaging, regardless of location or device. IE brings their collaboration expertise to help you manage and implement communications that are user-friendly, and simple to maintain. With IE, there's no need to hire an in-house collaboration guru!
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What Managed Collaboration Services Does IE Provide?
Cloud Calling (Webex Calling)
In order to seamlessly integrate Webex into your environment, we provide you with the following.
Communications System Review
We'll review your environment then gather and analyze your existing systems and business needs.
Voice and Video Endpoint & Webex Desktop App Deployment
We'll deploy this system throughout your organization for you.
Phased migration from your existing PBX to Cisco Webex
In either a single event or over time, we'll ensure maximum flexibility during the transition.
Dial Plan and Call Routing Configuration and Maintenance
We'll make sure your phone system effectively meets your business needs.
End User Training
We'll empower your team to fully utilize the product, so you get the most out of your technology investment.
Ongoing Monitoring & Troubleshooting
We're observing voice quality, user adoption, PSTN infrastructure, and underlying network infrastructure, to ensure optimal performance.
Quarterly Business Reviews
We'll periodically evaluate communications performance and efficacy, and identify opportunities for improvement.
Contact Center (Webex CC)
IE will assist with installation, management, administration, and end user training including the following.
Phone, Video, Agent & Supervisor, and Desktop Software Deployment
We'll deploy all of your agent endpoint devices, so you don't have to!
Inbound and Outbound Call Routing Configuration (Webex Contact Center)
We'll get you set up! This includes customer-specified auto attendants and IVR.
Integration with Omni-channel Customer Contact Methods
We'll make sure you're connected to the right platforms. This includes social media, chat bots, and video channels.
Ongoing Monitoring & Troubleshooting
We'll observe your underlying network infrastructure, voice/video call quality, and call abandonment rates.
Ongoing Education to Contact Center Agents and Supervisors
We'll provide ongoing education to contact center agents and supervisors and act as an escalation point for technical issues.
Quarterly Business Reviews
We'll evaluate contact center performance and efficacy and identify opportunities for improvement, so you can get the most from your investment.
Business Communications (Cisco)
IE's Cisco Collaboration solutions include but are not limited to the following products.
Unified Communications
Products we design and deploy include: UC Gateway and Services, Communication Managers, Unity and Unity Connection voice mail, and Unified Contact Center Express.
Video Conferencing
We design and deploy, Pervasive Conferencing, Conference room to Conference room, Desktop conferencing.
Desktop Collaboration
We design and deploy: Instant messaging and presence, Screen sharing, and Team spaces.
Collaboration Applications
We design and deploy: Cisco Webex and Cisco Jabber.
Network Design and Monitoring
We ensure Quality of Service by measuring Mean Opinion Scores (MOS Scores).
Benefits of IE's Managed Collaboration Services
Simplify Unified Communications and Collaboration Technology with administration/management from our credentialed team of technical experts!
Enable New Collaboration Models
Collaboration systems are complex and many customers don’t have the time, skills, or desire to maintain them on their own. IE offers you Collaboration credentialed experts as an extension of your team, so you can avoid the costs of onboarding and get the technology your business needs to thrive!Enrich Traditional Enterprise Applications with Communication Capabilities
Eliminate Communication and Collaboration Silos with Critical Business Processes
Increase Productivity and Agility
Customer Testimonials
Frequently Asked Questions
Have questions about our Managed Collaboration Services? Check out these answers to some of our most frequently asked questions.
What is a Managed Collaboration Service Provider (MCSP), and how does it differ from traditional collaboration solutions?
A Managed Collaboration Service Provider (MCSP) offers fully managed collaboration tools and services, handling everything from setup to maintenance. Unlike traditional solutions, an MCSP provides ongoing support, ensuring seamless and efficient communication for your business.
How does your price compare to other MSPs?
We are not the cheapest nor are we the most expensive, however we have well-trained people and established processes that provide consistent, effective support. Our NOC and support staff are available 24x7 and are based in the USA to eliminate language and time zone barriers. We’ve built best-in-class technology platforms and automation tools to provide visibility and establish a proactive approach. And lastly, our managed IT services team has access to our highly skilled team of field engineers should they need a second opinion on a complex problem or insight on a technology that they delivered.
Why would I hire an MSP? It’s too expensive and I don’t really see the value.
You're correct—another vendor isn't enough. You require an MSP that acts as a true partner, enhancing your cybersecurity, providing skilled IT support, and allowing you to redirect funds from in-house IT to key business initiatives. We've preemptively mitigated risks from assessments or demos, and were able to address them before they caused damage and costly downtime.
Gartner reports that IT downtime costs an average of $5,600 per minute, with potential expenses ranging from $140,000 to $540,000 per hour. Considering these figures, investing in an MSP can save you from significant losses in productivity and reputation damage. Before choosing an MSP, understand your IT environment to identify potential benefits and ensure the MSP offers transparent pricing and clear service details.
How does the MCSP address security and privacy concerns in collaborative environments?
An MCSP ensures security and privacy in collaborative environments by implementing robust encryption, regular security updates, and strict access controls, protecting your data from unauthorized access and breaches.
What level of user training and support is provided by the MCSP for new collaboration tools and features?
The MCSP provides comprehensive user training and 24/7 support to ensure smooth adoption and effective use of new collaboration tools and features.
How does the MCSP handle scalability as our organization grows and our collaboration needs evolve?
In an era demanding adaptability and scalability, MCSP leads with innovative, flexible solutions for your growing collaboration needs. Designed to scale with you, our platform supports both burgeoning startups and large corporations, eliminating technical barriers to growth. With a robust infrastructure ready for increasing demands, MCSP ensures seamless, uninterrupted performance for any size project or organization. As your partner in expansion, we're dedicated to providing solutions that not only meet but surpass your needs, ensuring your growth is backed by a platform as ambitious as you are.
What phone systems can IE Manage?
IE Manages Cisco on premise and off premise phone systems. This includes Unified Communications Manager and Webex. IE also supports applications that support both call control products such as voice mail, contact centers, reporting software, etc.
Does IE store parts and phones for hardware replacement? If so, what is the SLA?
There are a couple of options to achieve the outcome of timely parts replacement. IE can store customer provided spare parts at the IE HQ location. As a replacement is needed, if a part is available in the customers inventory, IE will ship the part to the location and schedule a technician to make the replacement. Spare part inventory is owned by the customer and up to the customer to maintain. IE will manage the inventory. Part shipping is best effort and length of time for parts to be received depends on the location they are being sent to. Another option is to purchase parts replacement from the manufacture. IE will initiate and manage the parts replacement with the vendor.
Will IE provide help desk for end users?
IE's service is an administrative solution for the systems and not a help desk for end users. IE can include end user support with the solution, but it can add significant cost to the service.
More Managed Services from IE
Looking for more assistance, check out our other Managed Services!
Managed IT Services
IE's Managed IT services are tailored for small and medium-sized businesses in need of comprehensive IT management, but lacking the necessary resources to monitor, maintain, and secure their IT systems. Whether you're grappling with a significant security concern or tackling ongoing tasks, our Managed IT Services seamlessly integrate with your team, offering the vital services required to safeguard your business.
Managed Data Center/ Cloud Services
Discover unmatched administration with our Managed Cloud services. Our team of Level 2 experts is always at your disposal, offering comprehensive assistance for all types of cloud environments, whether it's customer private, hybrid, or public clouds. From setting up your cloud infrastructure to optimizing performance and troubleshooting any issues, we guarantee a seamlessly operating cloud environment. Rely on us to deliver the utmost level of support and expertise, empowering you to focus on what truly matters – the growth of your business.
Managed Networking Services
Managed Networking delivers extensive Level 2 administration for customer LAN, WAN, WLAN, and SDWAN environments. Our dedicated team of experts ensures the seamless operation of your network infrastructure, enabling you to concentrate on core business objectives. Whether you require assistance troubleshooting network issues, optimizing performance, or implementing new technologies, our skilled professionals are ready to offer the support you need. Trust in Managed Networking for reliable and efficient Level 2 support, providing peace of mind to maximize productivity and minimize downtime.
Managed Security Services
Experience exceptional Level 2 administration for a wide range of security services with our Managed Security. Our team of skilled experts guarantees the smooth and efficient operation of your firewall, VPN, EDR, email, NAC, MFA, and DNS security systems.
Rest easy knowing that your security infrastructure is in capable hands with our comprehensive critical response. Whether you require assistance in configuring firewall settings, troubleshooting VPN connectivity, or implementing advanced threat detection, our team is prepared to take on any challenge.
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Considering Webex?
Check out our Webex Resource Center to learn more about the latest innovations from Webex. You'll access feature demonstrations, free trials, and informational resources to help you make informed collaboration technology decisions!
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More Collaboration Resources
Read some of our Collaboration resources curated by tech experts and enthusiasts!
![Image](https://www.ineteng.com/hubfs/assets/spacers/16x9.png)
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Microsoft Teams Room (MTR) or Cisco Webex Video Integration for Microsoft Teams (VIMT)?
Using Microsoft Teams and looking to utilize the Webex integration to enhance your video? Read our blog where we compare MTR and VIMT modes!
![Image](https://www.ineteng.com/hubfs/assets/spacers/16x9.png)
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Webex Teams and Microsoft Teams Unite to Improve Collaboration
Webex and Microsoft Teams have integrated. Read our blog to learn about the features and benefits of this upgrade!
![Image](https://www.ineteng.com/hubfs/assets/spacers/16x9.png)
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Navigating Contact Centers and Cloud Calling with Webex
Are you paying for a contact center but not sure if you’re underutilizing or investing in unnecessary features? Explore Webex's offerings to learn more.